Privacy Policy

1. Information We Collect

We collect information you provide directly: name, email, phone number, delivery address, and payment information when you create an account, place an order, or make a reservation. We also collect usage data via cookies and analytics tools (Google Analytics 4, Facebook Pixel) to improve our services.

2. How We Use Your Information

Your information is used to: process orders and reservations, send confirmation emails, manage your loyalty programme account, improve our website and services, and send marketing communications (only with your consent). We never sell your personal data to third parties.

3. Payment Security

All payments are processed through eSewa or Khalti — regulated Nepal payment gateways. We do not store card details on our servers. COD orders are handled securely by our delivery team.

4. Cookies

We use essential cookies for site functionality (login sessions, cart), analytics cookies (GA4) to understand site usage, and marketing cookies (Facebook Pixel) for retargeting. You can decline non-essential cookies via our cookie banner.

5. Data Retention

Order and account data is retained for 5 years for accounting compliance. You may request deletion of your account and associated data at any time by emailing p.drestro1234@gmail.com.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may withdraw marketing consent at any time. Contact us at p.drestro1234@gmail.com to exercise these rights.

7. Third-Party Services

We integrate Google Analytics, Facebook Pixel, Mailchimp (newsletter), and Tawk.to (chatbot). Each operates under their own privacy policies. We use WhatsApp Business for customer communication.

8. Security

We implement industry-standard security measures including HTTPS, bcrypt password hashing, CSRF protection, and secure session management. No system is 100% secure, but we take every reasonable precaution.

9. Contact

For privacy inquiries: p.drestro1234@gmail.com or write to: PeeDee Beans Coffee Pvt. Ltd., Kathmandu, Nepal.